[Week 1, 2] NPTEL Design Thinking – A Primer Assignment Answers 2023

NPTEL Design Thinking - A Primer Assignment Answers 2023
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NPTEL Design Thinking – A Primer Assignment Solutions

NPTEL Design Thinking – A Primer Week 2 Assignment Answers 2023

1. What role does the “Empathy” phase in design thinking play in the Multi-Why analysis?

  • It helps identify superficial symptoms
  • It guides the formulation of hypotheses
  • It ensures a linear approach to problem-solving
  • It provides a deep understanding of user perspectives
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2. Why is it important to ask “Why?” multiple times in the analysis?

  • To confuse stakeholders and competitors
  • To demonstrate expertise in problem-solving
  • To explore various perspectives and insights
  • To speed up the decision-making process
Answer :- 

3. As a design thinking practitioner, you are leading a team tasked with improving the user experience of a mobile banking application. Users have been complaining about frequent crashes of the app. To address this, you decide to apply the Multi-Why analysis. After multiple iterations of asking “Why?” you determine that the root cause of the crashes is memory leaks in the app’s code. How does the Multi-Why analysis contribute uniquely to this situation compared to conventional issue-fixing methods?

  • It ensures immediate removal of the app from the store.
  • It helps pinpoint a specific line of code responsible for crashes.
  • It fosters cross-functional collaboration among team members.
  • It delves beyond surface symptoms to identify fundamental causes.
Answer :- 

4. What is the primary purpose of “How Might We” (HMW) questions in the design thinking process?

  • To assign blame for a problem.
  • To provide immediate solutions to a challenge.
  • To reframe problems as opportunities for innovation.
  • To narrow down the focus of a project.
Answer :- 

5. Which of the following best describes the relationship between Multi-Why analysis and How Might We questions in the design thinking process?

  • Multi-Why analysis is used in isolation, while HMW questions are for group discussions.
  • Multi-Why analysis replaces the need for HMW questions.
  • Multi-Why analysis helps identify problems, and HMW questions reframe those problems into opportunities.
  • Multi-Why analysis and HMW questions serve the same purpose and can be used interchangeably.
Answer :- 

6. Why is addressing conflict of interest crucial in the design thinking process?

  • It speeds up the design process by avoiding in-depth analysis.
  • It helps eliminate all disagreements and challenges among team members.
  • It ensures a balanced solution that benefits all stakeholders.
  • It guarantees that the provider’s perspective always takes precedence.
Answer :- 

7. In the Design Thinking methodology, where is the conflict of interest or ENV model used?

  • Ideation module
  • Analysis module
  • Prototyping module
  • Implementation module
Answer :- 

8. Describing a conflict is important before generating ideas in design thinking. With the context of Conflict of Interest, select the odd one out from the following options.

  • It helps make the customers feel heard and valued.
  • It ensures that customers’ complaints are addressed promptly.
  • It provides a deeper understanding of the underlying issues.
  • It helps develop innovative solutions without any analysis.
Answer :- 

9. While conducting design thinking during a project, the team is generating “How Might We” (HMW) questions. However, they notice a potential conflict of interest between the customer’s desires and the company’s financial goals. How should they approach this conflict while crafting HMW questions?

  • Prioritize the customer’s perspective exclusively in the HMW questions.
  • Incorporate both customer needs and the company’s goals in the HMW questions.
  • Ignore the conflict to ensure unbiased ideation.
  • Choose HMW questions that align only with the company’s financial objectives.
Answer :- 

10. A design team is using the Multi-Why analysis to uncover the root cause of declining user engagement on their platform. They find that there’s a conflict of interest between different user groups. How should the team use the Multi-Why approach to address this situation?

  • Focus solely on the conflicting user groups to resolve the issue.
  • Proceed with the analysis, ignoring the conflict of interest.
  • Acknowledge the conflict and explore deeper to understand its origin.
  • Avoid the Multi-Why analysis and switch to the ENV model.
Answer :- 
Course NameDesign Thinking – A Primer
CategoryNPTEL Assignment Answer
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NPTEL Design Thinking – A Primer Week 1 Assignment Answers 2023

1. Which of the following components must be effectively implemented to drive sales and generate revenue from a customer base?


Answer :- a

2. Which of the following implementations leads to the generation of sales and revenue from customers?


Answer :- a

3. Which of the following approaches is the most impactful for obtaining a deeper understanding of customers’ interactions with a product or service?

  • Engaging in direct observations of customers during their utilization of the product or service.
  • Distributing a user-friendly and accessible survey or questionnaire.
  • Employing a survey in the customers’ preferred language.
  • Collecting insights from the product or service users’ associates or friends about their usage experiences.
Answer :- a

4. Which of the following mnemonic devices is used to recall the stages of Karmic Design Thinking?

  • EAST
  • BEST
  • WEST
  • EASP
Answer :- a

5. In what way does Karmic Design Thinking diverge from IDEO’s or Stanford’s model of Design Thinking?

  • It comprises four stages as opposed to five.
  • It is rooted in philosophical principles rather than scientific ones.
  • It emphasizes the heart’s role instead of the brain’s.
  • It associates customers with babies.
Answer :- a

6. Which of the subsequent traits represents a fundamental aspect of design thinking?

  • Concentrating on the designer’s requirements
  • Adhering to a sequential, linear procedure
  • Engaging in an iterative and cyclical approach
  • Prioritizing quantitative data over qualitative data
Answer :- c

7. In the context of human-centric design thinking, what is the purpose of the “empathize” phase?

  • To create a prototype of the final product or service
  • To understand the user’s needs and motivations
  • To gather feedback from users
  • To define the problem to be solved
Answer :- b

8. Eggomobile serves as an illustration of a product tailored for which of the following groups?

  • Individuals vastly dissimilar to ourselves
  • Those desiring both the cake and its consumption
  • Forward-thinking engineers capable of envisioning the future
  • Students seeking to acquire creativity skills within a classroom setting
Answer :- a

9. What is common between what was said 2500 years ago and this course?

  • the same human-centred philosophy spans millennia
  • human needs, aspirations and desires are the same across millennia
  • politics, education, sports, and literature all came from millennia ago
  • being famous meant saying something that everyone could relate to
Answer :- a

10. State whether the following statement is True or False:
The customer journey map allows you to think about the steps or milestones of a process

  • True
  • False
Answer :- a
Course NameDesign Thinking – A Primer
CategoryNPTEL Assignment Answer
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