NPTEL Design Thinking – A Primer Assignment Solutions
NPTEL Design Thinking – A Primer Week 2 Assignment Answers 2023
1. What role does the “Empathy” phase in design thinking play in the Multi-Why analysis?
- It helps identify superficial symptoms
- It guides the formulation of hypotheses
- It ensures a linear approach to problem-solving
- It provides a deep understanding of user perspectives
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2. Why is it important to ask “Why?” multiple times in the analysis?
- To confuse stakeholders and competitors
- To demonstrate expertise in problem-solving
- To explore various perspectives and insights
- To speed up the decision-making process
Answer :-
3. As a design thinking practitioner, you are leading a team tasked with improving the user experience of a mobile banking application. Users have been complaining about frequent crashes of the app. To address this, you decide to apply the Multi-Why analysis. After multiple iterations of asking “Why?” you determine that the root cause of the crashes is memory leaks in the app’s code. How does the Multi-Why analysis contribute uniquely to this situation compared to conventional issue-fixing methods?
- It ensures immediate removal of the app from the store.
- It helps pinpoint a specific line of code responsible for crashes.
- It fosters cross-functional collaboration among team members.
- It delves beyond surface symptoms to identify fundamental causes.
Answer :-
4. What is the primary purpose of “How Might We” (HMW) questions in the design thinking process?
- To assign blame for a problem.
- To provide immediate solutions to a challenge.
- To reframe problems as opportunities for innovation.
- To narrow down the focus of a project.
Answer :-
5. Which of the following best describes the relationship between Multi-Why analysis and How Might We questions in the design thinking process?
- Multi-Why analysis is used in isolation, while HMW questions are for group discussions.
- Multi-Why analysis replaces the need for HMW questions.
- Multi-Why analysis helps identify problems, and HMW questions reframe those problems into opportunities.
- Multi-Why analysis and HMW questions serve the same purpose and can be used interchangeably.
Answer :-
6. Why is addressing conflict of interest crucial in the design thinking process?
- It speeds up the design process by avoiding in-depth analysis.
- It helps eliminate all disagreements and challenges among team members.
- It ensures a balanced solution that benefits all stakeholders.
- It guarantees that the provider’s perspective always takes precedence.
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7. In the Design Thinking methodology, where is the conflict of interest or ENV model used?
- Ideation module
- Analysis module
- Prototyping module
- Implementation module
Answer :-
8. Describing a conflict is important before generating ideas in design thinking. With the context of Conflict of Interest, select the odd one out from the following options.
- It helps make the customers feel heard and valued.
- It ensures that customers’ complaints are addressed promptly.
- It provides a deeper understanding of the underlying issues.
- It helps develop innovative solutions without any analysis.
Answer :-
9. While conducting design thinking during a project, the team is generating “How Might We” (HMW) questions. However, they notice a potential conflict of interest between the customer’s desires and the company’s financial goals. How should they approach this conflict while crafting HMW questions?
- Prioritize the customer’s perspective exclusively in the HMW questions.
- Incorporate both customer needs and the company’s goals in the HMW questions.
- Ignore the conflict to ensure unbiased ideation.
- Choose HMW questions that align only with the company’s financial objectives.
Answer :-
10. A design team is using the Multi-Why analysis to uncover the root cause of declining user engagement on their platform. They find that there’s a conflict of interest between different user groups. How should the team use the Multi-Why approach to address this situation?
- Focus solely on the conflicting user groups to resolve the issue.
- Proceed with the analysis, ignoring the conflict of interest.
- Acknowledge the conflict and explore deeper to understand its origin.
- Avoid the Multi-Why analysis and switch to the ENV model.
Answer :-
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NPTEL Design Thinking – A Primer Week 1 Assignment Answers 2023
1. Which of the following components must be effectively implemented to drive sales and generate revenue from a customer base?
Ideas
Problems
Personnel
Prototype
Answer :- a
2. Which of the following implementations leads to the generation of sales and revenue from customers?
Service/Product
Revenue
Problems
Ideas
Answer :- a
3. Which of the following approaches is the most impactful for obtaining a deeper understanding of customers’ interactions with a product or service?
- Engaging in direct observations of customers during their utilization of the product or service.
- Distributing a user-friendly and accessible survey or questionnaire.
- Employing a survey in the customers’ preferred language.
- Collecting insights from the product or service users’ associates or friends about their usage experiences.
Answer :- a
4. Which of the following mnemonic devices is used to recall the stages of Karmic Design Thinking?
- EAST
- BEST
- WEST
- EASP
Answer :- a
5. In what way does Karmic Design Thinking diverge from IDEO’s or Stanford’s model of Design Thinking?
- It comprises four stages as opposed to five.
- It is rooted in philosophical principles rather than scientific ones.
- It emphasizes the heart’s role instead of the brain’s.
- It associates customers with babies.
Answer :- a
6. Which of the subsequent traits represents a fundamental aspect of design thinking?
- Concentrating on the designer’s requirements
- Adhering to a sequential, linear procedure
- Engaging in an iterative and cyclical approach
- Prioritizing quantitative data over qualitative data
Answer :- c
7. In the context of human-centric design thinking, what is the purpose of the “empathize” phase?
- To create a prototype of the final product or service
- To understand the user’s needs and motivations
- To gather feedback from users
- To define the problem to be solved
Answer :- b
8. Eggomobile serves as an illustration of a product tailored for which of the following groups?
- Individuals vastly dissimilar to ourselves
- Those desiring both the cake and its consumption
- Forward-thinking engineers capable of envisioning the future
- Students seeking to acquire creativity skills within a classroom setting
Answer :- a
9. What is common between what was said 2500 years ago and this course?
- the same human-centred philosophy spans millennia
- human needs, aspirations and desires are the same across millennia
- politics, education, sports, and literature all came from millennia ago
- being famous meant saying something that everyone could relate to
Answer :- a
10. State whether the following statement is True or False:
The customer journey map allows you to think about the steps or milestones of a process
- True
- False
Answer :- a
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| Category | NPTEL Assignment Answer |
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