[Week 1 to 8] NPTEL Soft Skill Development Assignment Answers 2023

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NPTEL Soft Skill Development Assignment Answers

Nptel Soft Skill Development

NPTEL Soft Skill Development Week 8 Assignment Answers 2023

1. According to Eilam and Aharon (2003), Time management can be viewed as a way of monitoring and controlling time.
(a) Correct
(b) Incorrect

Answer :- a

2. Self-reliance is believing on yourself that comes through practice and experience that leads to confidence in yourself.
(a) True
(b) False

Answer :- a

3. Work-family conflict is ______in nature
(a) unidirectional
(b) bi-directional

Answer :- b

4. According to the Factories Act 1948, women employees are restricted during which hours of working?
(a) 7PM to 6 AM
(b) 4PM to 3AM
(c) 6PM to 5AM
(d) 8PM to 7AM

Answer :- a

5. Which of the following are the obstacles to manage our time effectively?
(a) Unclear objectives or goals
(b) Stress and fatigue
(c) Periods of inactivitv
(d) All of the above

Answer :- d

6. Which of the following is the best strategy for planning out your time?
(a) Prioritize all your tasks
(b) Delay any unnecessary work
(c) Delay all the unexpected work
(d) All of the above

Answer :- a

7. In which resilience strategy, life skills are taught by organizing a boys and girl club?
(a) Risk-focused strategy
(b) Asset-focused strategy
(c) Process-focused strategy
(d) None of the above

Answer :- b

8. The impact of experiences is transferred from the work domain to the non-work domain either in a negative or a positive way. This process of transmission was explained by:
(a) Segmentation model
(b) Spillover model
(c) Compensation model
(d) Conflict model

Answer :- b

9. Emotional intelligence is not applicable in which of the following situations in the workplace?
(a) An emergency where fire breaks out on the sixth floor of an office building
(b) An IQ test conducted by the authorities for promotions
(c) Serving tea inside a conference room
(d) None of the above

Answer :- d

10. Fitting the company culture despite having personal reservations about it is an example of
(a) Stress management
(b) Emotional intelligence
(c) Work life balance
(d) None of the above

Answer :- c

11. According to which model, stress occurs when environmental demands of the job are perceived to exceed the control (D> C) and ability of the individual needed to interact with those demands.
(a) Inverted U curve
(b) Lewin’s field theory
(c) Demand control model
(d) None of the above

Answer :- c

12. Economic uncertainty, political uncertainty, and technological uncertainty are some of the ________stressors that affect work performance.
(a) environmental
(b) organizational
(c) individual
(d) institutional

Answer :- a

13. Which of the following symptoms are considered as the consequences of stress?
(a) Physiological
(b) Behavioral
(c) Interpersonal
(d) All of the above

Answer :- d

14. Consider the following statements:
A. Resilience is the ability to perform effectively under pressure
B. Resilience is the ability to bounce back from adversities/difficulties
C. Resilience is the ability to manage health and well-being
(a) Only A is correct
(b) Only A and B are correct
(c) Only A and C are correct
(d) All A. B. and C are correct

Answer :- d

15. Consider the following statements.
A: Smiling in the workplace falls under the ambit of workplace etiquette; it should be used as a strategy to make amicable solutions to conflicting situations.
B: According to emotion induction empathetic engagement with a depressed person can infect one with depression.
(a) A and B are true
(b) A is true but B is false
(c) B is true but A is false
(d) A and B are false

Answer :- b
Course NameSoft Skill Development
CategoryNPTEL Assignment Answer
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NPTEL Soft Skill Development Week 7 Assignment Answers 2023

1. Motivation is a psychological force that contributes to a person’s degree of commitment which includes drives and desires for goal attainment that regulate the direction, intensity, and persistence of human action.
[a) Correct
(b) Incorrect

Answer :- a

2. Persuasion is an interactive communication process that may take place whenever we want something from someone else or another person wants something from us.
(a) True
(b) False

Answer :- b

3. For persuasion to be subtle and devious, it should use channels that are easily noticeable.
(a) True
(b) False

Answer :- b

4. Listening is the mother of all communication, and to become an effective communicator one has to be good listener.
(a) True
(b) False

Answer :- a

5. _____is a neurotransmitter that plays a key role in motivation, productivity, and focus.
(a) Serotonin
(b) Dopamine
(c) Epinephrine
(d) None of the above

Answer :- b

6. ______involves discussion and reaching a mutually satisfactory agreement.
(a) Persuasion
(b) Motivation
(c) Negotiation
(d) Communication

Answer :- c

7. Which of the following components are the components of motivation?
(a) Direction
(b) Effort
(c) Persistence
(d) All of the above

Answer :- d

8. Which part of a message is usually remembered more readily?
(a) First part
(b) Main body of the argument
(c) Title
(d) Last part

Answer :- d

9. The attitude of dislike towards cold drinks because of their high sugar content is based on
(a) Knowledge
(b) Extremity
(c) Ad campaign
(d) Ego-involvement

Answer :- d

10. In which of the following negotiating style, individuals easily give the other person concession in hope of strengthening their relationships but tend to neglect their own needs in favour of helping the other person.
(a) Avoider negotiating style
(b) Compromiser negotiating style
(c) Problem solver negotiating style
(d) Accommodator negotiating style

Answer :- d

11. The relevance of the art of persuasion lies in
(a) Providing people with your side of the story
(b) Appearing convincing to others
(c) Motivating others
(d) Converting others to your point of view

Answer :- c

12. Which of the following characteristics determine the leadership style of a task leader?
(a) Always allows everyone to get a turn in the discussion
(b) Always keeps the personal relationships between group members
(c) Always make sure the group reaches a conclusion at the end of the meeting
(d) All of the above

Answer :- c

13. Consider the following statements.
A. A good leader is a great communicator.
B. A good leader never listens to the team members.
C. A good leader leads through experience and competence.
(a) Only A is correct
(b) Only A and C are correct
(c) Only B and C are correct
(d) AllA, B, and C are correct

Answer :- b

14. Consider the following statements.
A: If you’re intelligent, you can see through persuasion.
B: Advice is not a kind of persuasion.
(a) A and B are true
(b) A is true but B is false
(c) B is true but A is false
(d) Both A and B are false

Answer :- d

15. Consider the following statements.
A: Persuasion is about changing attitudes.
B: Attitude is an arbitrary psychological construct.
C: It is difficult to imagine a context where there is no persuasion of any kind.
(a) All A, B and C are true
(b) Only C is true
(c) Only B and C are true
(d) Only A and C are true

Answer :- d
Course NameSoft Skill Development
CategoryNPTEL Assignment Answer
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NPTEL Soft Skill Development Week 6 Assignment Answers 2023

1. Is there a need of continuous innovations for the sustainability and profitability of organizations?
(a) Yes
(b) No

Answer :- A

2. Does an increase in critical thinking enhance one’s ability to understand complex phenomena, make important decisions, solve complex problems and resolve difficult issues?
(a) Yes
(b) No

Answer :- A

3. Which of the following is not a component of creativity?
(a) Novelty
(b) Negotiation
(c) Originality
(d) Usefulness

Answer :- B

4. Creativity in technological inventions is_____
(a) collective
(b) collaborative
(c) group based
(d) individualistic

Answer :- b

5. Which part of the human brain is most activated during creative thinking?
(a) Occipital lobe
(b) Frontal lobe
(c) Temporal lobe
(d) Parietal lobe

Answer :- B

6. When survival instinct is triggered, ______ is the dominant attitude we see.
(a) negativity
(b) foreclosure
(c) optimization
(d) fleeing

Answer :- C

7. Western traditions tend to associate creativity with_____
(a) Individualism
(b) Collectivity
(c) Communities
(d) Renaissance

Answer :- A

8. According to Guilford, creativity comes from _______
(a) Convergent thinking
(b) Divergent thinking
(c) Conflicting thinking
(d) Deviating thinking

Answer :- B

9. In which technique of idea generation no one is allowed to judge or question any idea until the idea generation process is completed.
(a) Slipeard writing
(b) Nominal group
(c) Brainstorming
(d) Face-to-face interacting group

Answer :- C

10. Which of the following is not a component of the creative thinking process?
(a) Incubation
(b) Illumination
(c) Preparation
(d) Execution

Answer :- D

11. What you should not rely on when making a judgement?
(a) Intuition
(b) Common sense
(c) Gossip
(d) Past-experience

Answer :- C

12. Consider the following statements.
A. Yellow hat thinking allows us to deal with negativity
B. Blue hat thinking induces out-of-the-box thinking
(a) Both A and B are correct
(b) Both A and B are incorrect
(c) Only A is correct
(d) Only B is correct

Answer :- c

13. Which of the following components of creativity are correct?
A. Novelty
B. Originality
C. Usefulness
D. Negotiation
(a) Only A is correct
(b) Only A and B are correct
(c) Only A. B and C are correct
(d) AllA, B. C and D are correct

Answer :- C

14. Which of the following false assumptions about creativity are true?
A. Some people are creative while others are not
B. Creativity is something people have or don’t have
C. Creativity is disruptive and counter-productive
D. Creativity is only relevant in certain departments (e.g., design, publicity, marketing)
(a) Onlv A is correct
(b) Onlv B is correct
(c) Onlv C and D are correct
(d) AllA. B. C and D are correct

Answer :- D

15. What are the dispositions according to Beyer (1995) are possessed by Critical thinkers?
A. Open-mindedness
B. Fair-mindedness
C. Reasoning
D. Internal locus of control
(a) Only A and B are correct
(b) Only B. C and D are correct
(c) Only A. B and C are correct
(d) AlIA. B. C and D are correct

Answer :- C
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NPTEL Soft Skill Development Week 5 Assignment Answers 2023

Q1. The ability to incorporate feelings into analysis, reasoning. problem-solving and decision-making is called
(a) Emotional facilitation of thoughts
(b) Emotional management

Answer:- a

Q2. Our emotions influence our cognition.
(a) True
(b) False

Answer:- a

Q3. Intrapersonal messages reflect our entire personality. Thus, the study of intrapersonal communication begins with knowing ourselves.
(a) True
(b) False

Answer:- a

Q4. Which part of limbic system called the “the seat of all passions”?
(a) Brain stem
(b) Hippocampus
(c) Amygdala
(d) Limbic system

Answer:- c

Q5. Intrapersonal messages reflect our own
(a) Physical self
b) Emotional self
(c) Social self
(d) All of the above*

Answer:- d

Q6. Which type of communication takes place whenever we evaluate and react to our internal and external stimuli?
(a) Interpersonal communication
(b) Intragroup communication
(c) Intrapersonal communication
(d) Intergroup communication

Answer:- c

Q7. When a company fails to implement the pay hike, the HR manager based on his experience devises a new formula for the turn around. This example fits with which of the components of Emotional Intelligence?
(a) Self-awareness
(b) Self-regulation
(c) Motivation
(d) Social-Skill

Answer:- c

Q8. Which part of the Limbic system is responsible for the formation of emotional pathways?
(a) Amygdala
(b) Hypothalamus
(c) Hippocampus
(d) None of the above

Answer:- a

Q9. Vision realization, plant modernization and strategy planning are strategies.
(a) Conflict management
(b) Negotiating
(c) Change management
(d) Monitoring

Answer:- c

Q10. When the top-level executives of the organization perceive that a change is needed, in Lewin’s change model, it is called
(a) unfreezing
(b) Changing
(c) Refreezing
(d) None of the above

Answer:- a

Q11. “Mirror neurons” biologically
(a) reproduce emotions
(b) mirror sensations
(c) mirror opinions
(d) reproduce EI expressed by others.

Answer:- a

Q12. Greater apparent autonomy refers to
(a) Economic independence
(b) Economic interdependence
(c) Interpersonal independence
(d) Economic autonomy

Answer:- c

Q13. Consider the following statements.
A. Emotional contagion is where you’ve been infected by someone else’s emotions leading to empathy alone.
B. Mirroring implies behaviorally emulating others’ emotions.
(a) Both A and B are true
(b) A is true but B is false
(c) B is true but A is false
(d) Both A and B are false

Answer:- a

Q14. When change is initiated in the organization, it moves from the state of equilibrium to isequilibrium. This state of disequilibrium is accounted for internal and external factors. Which of the internal factors are behind this change?

A. Individual Performance
B. Political
C. Values
D. Technology

(a) Only A is correct
(b) Both A and B are correct
(c) Both C and D are correct
(d) Both A and C are correct

Answer:- d

Q15. In one of the techniques of enhancing Emotional Intelligence i.e. emotional management, the person should be able to
(a) Take responsibility for one’s own emotions that influences cognition
(b) To turn negative emotions into positive learning and growing opportunities
(c) Understand her and others’ emotions and deal with that situation
(d) All the above

Answer:- d

NPTEL Soft Skill Development Week 4 Assignment Answers 2023

Q1. A group is a collection of people who share a common meaning and evaluation of themselves and come together to achieve common goals.

(a) True
(b) False

Answer:- a

Q2. A good relationship can be initiated through proper ___________.
(a) attitude
(b) action
(c) presentation
(d) communication

Answer:- d

Q3. A person goes to a park every day in the evening and often sees a small girl playing with her puppy. Every time they look at each other, both exchange smile and the girl wave her hand while returning home. What kind of relationship is this?
(a) Moderate
(b) Casual
(c) Passing
(d) Deep

Answer:- c

Q4. In which stage of forming relationships, efforts should be made to determine and fulfill the mutual needs in between two persons?
(a) Negotiation
(b) Identification
(c) Awareness
(d) Exploration

Answer:- b

Q5. In the Tuckman model of group development, groups at the stage, start the creative process of focusing on their goals but may become entangled in the interpersonal conflict between individuals.
(a) norming
(b) forming
(e) storming
(d) adjourning

Answer:- c

Q6. Which of the following formal groups are created by the organization to accomplish some specific goals within an unspecified time frame?
(a) Command groups
(b) Functional groups
(c) Interest groups
(d) Task groups

Answer:- b

Q7. __________ are formed by members who enjoy similar social activities, political beliefs, religious values, or other common bonds.
(a) Task groups
(b) Functional groups
(c) Interest groups
(d) Friendship groups

Answer:- d

Q8. Which of the following is a nonverbal communication type used for conflict management?
(a) Kinesics
(b) Proxemics
(c) Haptics
(d) All of the above

Answer:- d

Q9. Which style of conflict management involves pushing one viewpoint at the expense of another or maintaining firm resistance to another person’s actions?
(a) Avoiding style
(b) Accommodating style
(c) Forcing style
(d) Compromising Style

Answer:- c

Q10. ____________ is a conflict which occurs between two different groups to prove the superiority of one group over the other.
(a) Intergroup conflict
(b) Intragroup conflict
(c) International conflict
(d) None of the above

Answer:- a

Q11. Which of the following sentence is INCORRECT?
(a) The goals and objectives of interest groups are specific to each group member and may not be related to organizational goals.
(b) The members of interest groups may not be part of the same organizational department but they are bound together by some other common interest.
(c) The interest groups usually continue over time and also last longer than general informal groups.
(d) None of the above.

Answer:- d

Q12. Consider the following statements:
A: Networking is all about the exchange of cognitive or emotional components among a group of people.
B: Watching TV is an act of collaboration.

(a) Both A and B are correct
(b) A is correct but B is wrong
(c) B is correct but A is wrong
(d) Both A and B are wrong

Answer:- b

Q13. Macro-level social networks may involve
(a) Small groups
(b) Organizations
(c) Eco-terrorists
(d) Rights activists

Answer:- d

Q14. Consider the following statements:
A: Social media fosters smooth governance.
B: With the help of social media communication, anti-establishment protest movements can take place.
(a) Both A and B are correct
(b) A is correct but B is wrong
(c) B is correct but A is wrong
(d) Both A and B are wrong

Answer:- a

Q15. Which of the following sentence is CORRECT?
(a) Group dynamics is a system of behaviours and psychological processes occurring within a social group, or between social groups.
(b) Group dynamics deal with the attitudes and behavioral patterns of a group.
(c) Group dynamics is concerned with the formation, structure and the functioning of a group.
(d) All of the above

Answer:- d

NPTEL Soft Skill Development Week 3 Assignment Answers 2023

1. Micro-expressions last for about

(a) ¼ second
(b) 1 second
(e) ½ second
(d) 1/10 second

Answer :- a

2. Perception can take place to resolve______to make sense

(a) unsolved problems
(b) brain’s dilemmas
(c) ambiguities
(d) None of the above

Answer :- c

3. In_______ the hand ring gesture stands for zero.

(a) UK
(b) Belgium
(c) France
(d) Russia

Answer :- c

4. In music, minor tones are associated with

(a) Eagerness
(b) Restlessness
(e) Uneasiness
(d) Sadness

Answer :- d

5. Consider the following statements.

A: Smiling is neither an in-born nor an acquired non-verbal communication
B: Certain facial expressions persist across cultures

(a) Both A and B are correct
(b) A is correct but B is wrong
(c) B is correct but A is wrong
(d) Both A and B are wrong

Answer :- c

6. Masking is related to

(a) Squelched expressions
(b) Micro-expressions
(c) Beaming expression
(d) Simpering

Answer :- a

7. We can differentiate between two singers because of

(a) Timbre
(b) Pitch
(c) Frequency
(d) Amplitude

Answer :- a

8. Pitch is dependent on_____of the note

(a) tonality
(b) quality
(e) timbre
(d) frequency

Answer :- d

9. Only_____of us are genuine multitaskers.

(a) 10%
(b) 15%
(c) 2%
(d) 7%

Answer :- a

10. The direction in which we read a certain script is called

(a) The halo effect
(b) Anchoring bias
(c) Apophenia
(d) Scanning bias

Answer :- d

11. Consider the following sentences.
A: Two conflicting ways of completing incomplete data create visual illusions
B: Size-constancy of what is seen is dependent on subject-object relations

(a) Both A and B are correct
(b) A is correct but B is wrong
(c) B is correct but A is wrong
(d) Both A and B are wrong

Answer :- a

12. Consider the following statements.
A: 63% of us are able to correctly read facial expressions
B: Learning how to hide facial expressions is common in social contexts.

(a) Both A and B are correct
(b) A is correct but B is wrong
(e) B is correct but A is wrong
(d) Both A and B are wrong

Answer :- c

13. Which of the following is not an element of surveillance in a world dominated by visual culture?

(a) Security
(b) Voyeurism
(c) Entertainment
(d) None of the above

Answer :- d

14. Consider the following statements:

A: There is no guarantee that the real is being actually mediated through mediating devices; for all we know, an Al may be anchoring news channels.
B: The game addicts are caught in the problem of simulacrum; they live in multiple realities that cannot co-exist.

(a) Both A and B are true
(b) Both A and B are false
(c) Only A is true
(d) Only B is true

Answer :- c

15. Leaning back as a gesture in Normal Rockwell’s Tom Swayer is a sign of

(a) Aggression
(b) Leadership
(e) Subordination
(d) Fear

Answer :- b
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NPTEL Soft Skill Development Week 2 Assignment Answers 2023

1. The first step towards effective communication with others is successful communication with yourself.

(a) True
(b) False

Answer :- a

2. A group may be regarded as an organized structure composed of individuals having common purpose, interdependence, and division of labour.

(a) True
(b) False

Answer :- a

3. How much time do we take to assess someone based on non-verbal signs?

(a) 1 second
(b) Fraction of a second
(c) 5-10 seconds
(d) None of the above

Answer :- c

4. From a ________we can have an outline of our presentation

(a) SmartArt
(b) Mind map
(c) Flowchart
(d) Linkage

Answer :- b

5. Consider the following statements:
A: You should know your audience and their interests, attitudes, and expectations from your presentation.
B: Technically, you should match up to your audience’s level of expertise.


(a) Both A and B are correct
(b) A is correct but B is wrong
(c) B is correct but A is wrong
(d) None of the above

Answer :- b

6. Distance between text and image denotes
A. Difference of meaning between the two
B. A sense of discreteness between how they should be looked at
C. An effort to minimize the conveying of a relationship between the two


(a) All A. B and C are true
(b) Only A and B are true
(c) Only A and C are true
(d) None of the above

Answer :- a

7. Concrete poetry

(a) are calligrams with no specific meaning
(b) are poems that are three-dimensional
(c) utilizes the visual impact of the typographical shape of the poem
(d) All of the above

Answer :- c

8. Dividing the audience into zones when addressing a large group is required because you do not want to convey
A. They are left out and thus you do not care if they pay attention or not
B. You’re interested in only certain groups of the audience
C. You dislike any particular person in the audience

(a) All A, B and C are true
(b) Only A and B are true
(c) Only A and C are true
(d) None of the above

Answer :- b

9. Consider the following statements:
A. Introduction, body and conclusion should always be in a sequence for a presentation
B. Text or image ideally should be presented in a particular sequence in a presentation
C. Text and image together make sense in a presentation


(a) Only A and B are correct
(b) Only A and C are correct
(c) Only B and C are correct
(d) All A. B and C are correct

Answer :- c

10. As a presenter, physically leaning heavily on some object for support during a presentation may indicate _____and______.

(a) arrogance, diffidence
(b) arrogance, defiance
(c) incompetence, disregard
(d) casualness, arrogance

Answer :- a

11. Behaviour of the animated text can denote

A. Mechanical actions and ageing
B. Emotion and thrill
C. Slowness and silence


(a) Onlv B is correct
(b) Only A and B are correct
(c) Only A and C are correct
(d) All A. B and C are correct

Answer :- c

12. Which kind of communicators believe that the primary purpose of communication is the maintenance or advancement of the personal relationship?

a) Noble communicators
b) Socratic communicators
c) Reflective communicators
d) None of the above

Answer :- d

13. Which of the following qualities is the strength of Noble communicators?

(a) Assertiveness
(b) Focus
(c) Leadership
(d) All of the above

Answer :- d

14. In Fisher’s model of group progression, at which stage do the group members argue about the possible ways of approaching the problem and begin to find solutions?

(a) Conflicts
(b) Emergence
(c) Orientation
(d) Reinforcement

Answer :- a

15. _____is an important factor which helps a group to function effectively.

(a) Attitude
(b) Good relationship
(c) Personality
(d) Presentation skill

Answer :- b
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NPTEL Soft Skill Development Week 1 Assignment Answers 2023

1. Communication always needs

(a) At least two persons
(b) At least one object
(c) A context
(d) A location

Answer :- c

2. Consider the two statements:
A: Deep listening helps in unveiling the deep history of a group of speakers representing a community.
B: Combative listening is a great weapon in the business world.

(a) Both A and B are correct
(b) Both A and B are wrong
(c) A is correct, but B is wrong
(d) B is correct, but A is wrong

Answer :- b

3. Smiling is

(a) A social symbolic act
(b) An example of non-verbal communication
(c) A way to mask real emotions
(d) All of the above

Answer :- d

4. Paraphrasing does not include

(a) Filtering out information
(b) Selective listening
(c) Discriminatory listening
(d) Empathetic listening

Answer :- C

5. Consider the following two statements:
A: Unintentional communication is not a very significant component of communication
B: The detective in the Whodunit stories mainly detects the clarity of communication

(a) Both A and B are correct
(b) Both A and B are wrong
(c) A is correct, but B is wrong
(d) B is correct, but A is wrong

Answer :- b

6. Interpersonal communication is strengthened by listening for

(a) Disrespect
(b) Signs of friendliness
(c) Mutual purpose
(d) Personal details shared with you

Answer :- c

7. White lies are

(a) Innocuous
(b) Necessary in social situations
(c) Exonerated
(d) All of the above

Answer :- d

8. Which one is an example of covert communication?

(a) Personal language
(b) Morse code
(c) Sleeping
(d) Dreaming

Answer :- c

9. Emotions spill through etc.

(a) Para-psychological components
(b) Para-behavioral mechanisms
(c) Para-linguistic components
(d) Heuristic impulses such as gestures, eye movement, facial expression,

Answer :- c

10. Not listening to someone while you’re asleep is an example of

(a) Physical barrier
(b) Psychological barrier
(c) Linguistic barrier
(d) None of the above

Answer :- d

11. Which of the following statements are not true?

(a) Power hierarchy is territorially manifested
(b) Various spaces are designated to signify various kinds of power
(c) Spatial markers of power are unquestionable
(d) None of the above

Answer :- c

12. What kind of listening does help in successfully negotiating finer sociocultural nuances?

(a) Critical listening
(b) Therapeutic listening
(c) Discriminative listening
(d) Combative listening

Answer :- b

13. You should seek openings,

(a) physical, conceptual
(b) pauses, breaks
(c) intervene, raise your hand
(d) listen, reflect and _ before speaking in formal groups.

Answer :- a

14. Consider the following cases. In which one will information about the novel be remembered more readily?

(a) Watching a movie based on the novel followed by lectures on it
(b) Attending a lecture on the novel with audio-visual aid
(c) Attending a lecture on the novel with a PowerPoint presentation
(d) Adapting the novel for the stage

Answer :- d

15. In group discussions, as a speaker you should be

(a) empathetic to the other speakers
(b) understanding of the individual perspectives
(c) diplomatic whenever there is a contentious issue
(d) playing designated role

Answer :- d
Course NameSoft Skill Development
CategoryNPTEL Assignment Answer
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